FAQs
Answers to some frequently asked questions
- Choose / Click the product you want to purchase.
- Click on the "Add to cart" button (Your product will be added to the cart)
- Click on "My cart"
- Go to "Checkout" and click on "proceed to checkout"
- Fill the detail information
- Read and accept Terms and conditions
- Click on "Place order"
Yes, we do deliver our products and services within 1-3 days of the weekdays from the day of the order is placed depending on the location of delivery. Read more
If your order hasn’t been dispatched, then it can be cancelled. To cancel the order please call us at +977-9802075050
Sorry. For returns you have to drop by our office at Shringar Nepal Pvt. Ltd., Tara Marg – 9, Sinamangal Kathmandu, Nepal. Items can be returned for within 48 hours from the delivery date for a refund. The refund amount will be the amount after deducting delivery shipping costs that were charged. For the customers outside valley you should return it within 7 days from the delivery date for exchange. You can bring back the item or use a delivery service. For returns you have to drop by our office at Shringar Nepal Pvt. Ltd., Tara Marg – 9, Sinamangal Kathmandu, Nepal. For delivery service the consumer needs to pays for both delivery and return delivery charges.
The delivery cost of the products is Rs.100 in Kathmandu Valley and outside it depends on the distance. Read more
You will receive an order confirmation number via mail which can be used to receive the status of the ordered product.
Hamro Shringar (Shringar Nepal Pvt. Ltd.) is an online E-commerce store, all of the products featured on our website www.hamroshringar.com can be purchased with quick easy steps mentioned above. Shringar Nepal Pvt. Ltd. operates this www.hamroshringar.com.
You can pay via integrated Digital wallet online payment - eSewa which is our online payment partner.
Also you can pay via online transfer through Bank Transfer, Fonepay, IME Pay and Khalti - Digital Wallet. We will be sending your order for delivery after the completion of the transaction and reception of total amount in respective accounts or ID.
Bank Details:
| Bank Name: | Nepal Investment Bank Limited. |
| Bank Address: | Battisputali Branch, Kathmandu, Nepal |
| Account Name: | SHRINGAR NEPAL PVT LTD |
| Account No. | 01901030039491 |
| SWIFT Code: | NIBLNPKT |
For more information on transfer, please email us at [email protected] or call us at +977-9802075050
eSewa ID: +977-9802075050
Fonepay:
Khalti - Digital Wallet: +977-9802075050
IME Pay: +977-9802075050
Hamro Shringar doesn’t deliver products & services internationally. Though, you can make purchases on our site from anywhere in the world but you will have to ensure that the delivery address is within Nepal (Within the Delivery Location).
All the important information and price about the products will be listed on our website.
The website includes a comprehensive list of details about the product. You can contact Hamro Shringar customer services via phone or use our social media platforms (Facebook and Instagram) to address your queries.
We are an online eCommerce store; hence all of our products can only be viewed online. However, our website has a zoom-in feature and exchange policy to ensure have informed and easy purchase experience.
We take such matters very seriously and will look into individual cases thoroughly. Any products that mishap should not be thrown away but photo should be taken of the affected product as a proof and the photo should be emailed along with your Delivery Order to us at [email protected].
We regret to inform you that no refunds will be given for orders that fall under the below categories:
- In the event of damaged products received, we will require photo proof of the affected samples and your Delivery Order in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability.
- In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
The warranty and guarantee of a product if any will be featured on our products description and will be provided as per Terms and Conditions stated my manufacturers and providers of the products.
Yes, we do provide VAT invoices (bills) for every purchased products and services. Bills will be delivered along with the purchased items and services. If you need VAT invoice in the name of company, then please provide full company name and PAN at Company name (optional) filed during checkout under billing details.
By default, the last used shipping address will be saved into to your store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend both Billing address and Shipping address if you need to.
Yes, you can see ‘OFFERS’, ‘DISCOUNTS’ and ‘SALE’ for details.
