Privacy Policy
Originally Effective: March 21, 2019Last Updated: July 9, 2026
1. Introduction
Shringar Nepal Pvt. Ltd., a company incorporated under the laws of Nepal (Company Registration Number: 212005/075/076, VAT No. 606833349), having its registered office at Tara Marg-9, Sinamangal, Kathmandu, Nepal, operates the website https://www.hamroshringar.com (the "Service") and is referred to in this Privacy Policy as "Hamro Shringar," "we," "our," or "us".
Shringar Nepal Pvt. Ltd. is the data controller responsible for collecting, using, storing, protecting, and otherwise processing the personal information collected through the Service.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our Service, as well as the choices and rights available to you regarding your personal information.
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your personal information as described herein. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as those set out in our Terms and Conditions, available at https://www.hamroshringar.com.
2. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
2.1 Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, City, State/Province, Postal Code
- Cookies and Usage Data
2.2 Comments and Reviews
When visitors leave comments and reviews on our website, we collect the data shown in the comments and reviews form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment and reviews.
We may display customer reviews, testimonials, ratings, and other user-generated content submitted directly to Hamro Shringar or publicly available on our official channels and profiles, including Google, Facebook, Instagram, Threads, X (formerly Twitter), Snapchat, LinkedIn, YouTube, WhatsApp, and TikTok, where permitted under the respective platform's terms or with the customer's permission.
2.3 Contact Forms
Visitors may voluntarily submit personal information through our contact forms. We retain contact form submissions for customer service purposes and delete such information upon request unless we are required to retain it by law. We do not use information submitted through contact forms for marketing purposes unless you have provided your consent.
2.4 Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
2.5 Usage Data
We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
2.6 Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
2.7 Who We Share Your Data With
We may share your personal information only where necessary to operate our business and provide our services. This may include trusted third parties such as:
- Payment service providers
- Courier, shipping, and logistics partners
- Website hosting and cloud service providers
- Content delivery and security providers (such as Cloudflare)
- Analytics providers (such as Google Analytics)
- Customer support providers
- Social login providers (Google and Facebook, only when you choose to use those services)
- Government authorities, regulators, law enforcement agencies, or courts where required by applicable law
We do not sell, rent, or trade your personal information to third parties. We require our service providers to process your personal information only as necessary to provide services on our behalf and to protect it in accordance with applicable privacy and security requirements.
2.8 Use of Data
Shringar Nepal Pvt. Ltd. uses the collected data for various purposes:
- To provide and maintain the Service.
- To notify you about changes to our Service.
- To allow you to participate in interactive features of our Service when you choose to do so.
- To provide customer care and support.
- To provide analysis or valuable information so that we can improve the Service.
- To monitor the usage of the Service.
- To detect, prevent and address technical issues.
- To comply with legal obligations and protect the security and integrity of our website and services.
2.9 Transfer of Data
Your personal information may be processed and stored on servers operated by Shringar Nepal Pvt. Ltd. or by trusted third-party service providers located in Nepal or other countries where our service providers maintain facilities. These service providers may include website hosting providers, cloud infrastructure providers, payment processors, content delivery networks, analytics providers, and other business partners that assist us in operating our Service.
If you are located outside Nepal and choose to provide your personal information to us, you acknowledge that your information may be transferred to, stored, and processed in Nepal or other jurisdictions where our service providers operate.
We take reasonable steps to ensure that any transfer of personal information is protected by appropriate administrative, technical, and contractual safeguards and that your information is handled in accordance with this Privacy Policy. We do not transfer your personal information to any organization or country unless appropriate measures are in place to protect its security and confidentiality.
3. How long we retain your data
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
- Comments and reviews: Comments, reviews, and their metadata are retained indefinitely so that we can recognize and automatically approve follow-up comments.
- User accounts: If you create an account, we retain your account information until you delete your account or request its deletion, unless we are legally required to retain certain information.
- Orders: Order information, including billing and shipping details, may be retained for accounting, tax, warranty, fraud prevention, customer support, and other legal or regulatory purposes for the period required by applicable law.
- Contact forms: Information submitted through contact forms is retained only as long as necessary to respond to your inquiry and provide customer support, unless a longer retention period is required by law.
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.
4. Disclosure of Data
4.1 Legal Requirements
Shringar Nepal Pvt. Ltd. may disclose your Personal Data where we believe, in good faith, that such disclosure is necessary to:
- Comply with applicable laws, regulations, legal processes, or lawful requests from public authorities.
- Protect and defend the rights, property, or safety of Shringar Nepal Pvt. Ltd., our customers, or others.
- Prevent, investigate, or address suspected fraud, security incidents, or other unlawful activities.
- Protect the personal safety of users of the Service or the public.
Establish, exercise, or defend legal claims.
4.2 Security of Data
The security of your personal information is important to us. We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information, including SSL/TLS encryption, firewall protection, malware detection, secure hosting, role-based access controls, regular software updates, and routine backups.
However, no method of transmitting information over the Internet or storing electronic data is completely secure. While we strive to use commercially reasonable measures to protect your personal information, we cannot guarantee its absolute security.
4.3 What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
4.4 Industry regulatory disclosure requirements
We may disclose personal information where required to comply with applicable laws, regulations, court orders, lawful requests from government authorities, or other legal obligations.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate, secure, analyze, and improve our Service, as well as to enhance your browsing experience.
Cookies are small text files that may contain an anonymous unique identifier. They are stored on your device when you visit our website. We may also use similar technologies such as web beacons, tags, and scripts to collect information about how our Service is used, improve website functionality, analyze performance, and provide certain features.
You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you choose to disable cookies, some features or portions of our Service may not function properly.
Examples of cookies we use include:
- Session Cookies – Used to operate and maintain our Service during your browsing session.
- Preference Cookies – Used to remember your preferences and settings for future visits.
- Security Cookies – Used to help protect your account, detect fraudulent activity, and enhance website security.
If you leave a comment on our website, you may choose to save your name, email address, and website in cookies for your convenience so that you do not have to enter your details again when leaving another comment. These cookies will remain on your device for one year.
If you have an account and log in to our website, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is removed when you close your browser.
When you log in, we will also set cookies to save your login information and your display preferences. Login cookies generally last for two days, while display preference cookies last for one year. If you select "Remember Me," your login will persist for two weeks. Logging out of your account will remove the login cookies.
We and our trusted third-party service providers may also use cookies and similar technologies to:
- Remember your preferences and shopping cart.
- Authenticate your account, including when you choose to use social login services.
- Process orders and maintain secure checkout sessions.
- Measure website traffic and performance.
- Analyze visitor behavior and improve our products and services.
- Enhance website security and help prevent fraud or unauthorized access.
- Deliver and measure the effectiveness of marketing and advertising activities where applicable.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
6. Orders
We collect information necessary to process your orders, including billing, shipping, payment and order details. Order records may be retained for accounting, tax, warranty and legal purposes.
8. Payment Providers
We use trusted payment service providers, such as eSewa, Khalti, Fonepay, ConnectIPS, banking partners, and other payment gateways, to process payments securely. Payment information is transmitted directly to the payment provider through secure encrypted channels. Hamro Shringar does not store your complete debit card, credit card, CVV, or online banking credentials.
9. Delivery Partners
To process and deliver your orders, we may share your name, phone number, delivery address, and order reference with courier companies, logistics providers, and delivery partners. These providers may use your information only to complete the delivery of your order and related customer service.
10. Third-Party Service Providers
We may engage trusted third-party companies and individuals ("Service Providers") to help us operate, maintain, secure, and improve our Service. These Service Providers may perform services on our behalf, including website hosting, payment processing, content delivery, website security, analytics, customer communication, order fulfillment, and customer support.
These Service Providers may have access to your Personal Data only to the extent necessary to perform these services on our behalf. They are contractually or legally required to protect your personal information, maintain its confidentiality, and use it only for the purposes for which it was provided.
10.1 Website Hosting and Infrastructure
Our website is hosted by trusted third-party hosting providers that supply the infrastructure necessary to operate and maintain our online services. These providers may process technical information such as IP addresses, server logs, browser information, device information, and other system data required to securely deliver our website, maintain performance, perform backups, and protect against unauthorized access, fraud, or other security threats.
Our hosting providers process personal information only on our behalf and only to the extent necessary to provide hosting and related technical services.
10.2 Website Security
We use security services to help protect our website, customers, and systems against unauthorized access, malware, spam, fraudulent activity, automated attacks, and other security threats.
These services may process technical information such as IP addresses, browser information, device identifiers, request details, and security logs solely for security monitoring, fraud prevention, and website protection.
10.3 Analytics and Performance Services
We use trusted third-party analytics, security, and performance services to understand how our website is used, improve user experience, measure the effectiveness of our marketing campaigns, enhance website performance, and protect our website from security threats.
These providers may collect technical information such as IP addresses, browser type, device information, operating system, pages visited, referral URLs, cookies, and other diagnostic or usage information, subject to their respective privacy policies and applicable laws.
10.3.1 Google Analytics
We use Google Analytics, a web analytics service provided by Google, to understand how visitors interact with our website. Google Analytics collects information such as pages visited, time spent on pages, browser type, device information, and anonymous usage statistics. This information helps us improve our website and services.
Google processes this information in accordance with its Privacy Policy.
Google Privacy Policy:
https://policies.google.com/privacy
Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout
10.3.2 Cloudflare
We use Cloudflare to provide content delivery network (CDN) services, DNS management, website security, performance optimization, caching, and protection against malicious traffic, including distributed denial-of-service (DDoS) attacks.
Cloudflare may process technical information such as your IP address, browser type, operating system, request details, and other technical data necessary to securely deliver and protect our website.
Cloudflare Privacy Policy:
https://www.cloudflare.com/privacypolicy/
10.3.3 Meta Pixel
We use Meta Pixel to measure the effectiveness of our advertising campaigns, better understand how visitors interact with our website, improve user experience, and deliver more relevant advertisements.
Meta Pixel may collect information about your interactions with our website, including pages viewed, products viewed, purchases, browser information, device information, IP address, cookies, and other technical identifiers, subject to your browser settings, cookie preferences, and applicable law.
Information collected through Meta Pixel is processed in accordance with Meta's Privacy Policy.
You can manage or disable advertising cookies through your browser settings or, where available, your cookie preferences on our website.
10.3.4 Mailchimp
We use Mailchimp to manage email marketing campaigns, newsletters, customer communications, and subscription lists. If you choose to subscribe to our marketing communications, your name, email address, and related subscription preferences may be processed by Mailchimp on our behalf.
Mailchimp processes personal information in accordance with its own Privacy Policy.
Mailchimp Privacy Policy:
https://mailchimp.com/legal/privacy/
10.3.5 Website Performance and Caching
We use LiteSpeed Cache to improve website performance, page loading speed, caching, and optimization. LiteSpeed Cache may store cookies and technical information necessary to improve website performance and user experience.
10.3.6 Artificial Intelligence Features
We may use artificial intelligence (AI) technologies and trusted third-party AI providers to assist with website administration, content creation, customer support, search functionality, and other operational purposes.
These services are used to improve our website and are not used to make automated decisions that produce legal or similarly significant effects on customers.
10.3.7 WhatsApp Communication
We offer customer support and order assistance through WhatsApp. When you choose to contact us using the WhatsApp chat link available on our website, you will be redirected to WhatsApp, a service provided by Meta Platforms, Inc.
Any information you voluntarily share with us through WhatsApp, such as your name, phone number, order details, delivery address, photographs, or messages, will be used only to:
- Respond to your inquiries.
- Provide customer support.
- Process and manage your orders.
- Assist with deliveries, returns, exchanges, warranties, or after-sales service.
- Improve our customer service.
Your communication through WhatsApp is also subject to WhatsApp's Privacy Policy.
Please avoid sending sensitive personal information, such as payment card numbers, passwords, or government-issued identification numbers, through WhatsApp unless specifically requested and appropriate security measures are in place.
We do not use information received through WhatsApp for marketing purposes unless you have provided your consent or applicable law otherwise permits.
WhatsApp Privacy Policy:
https://www.whatsapp.com/legal/privacy-policy
10.4 Links to Other Websites
Our Service may contain links to websites operated by third parties. If you click a third-party link, you will be redirected to that website. We encourage you to review the privacy policy of every website you visit.
We have no control over, and assume no responsibility for, the content, privacy policies, security, or practices of any third-party websites or services.
11. Marketing Communications
With your consent where required, we may send promotional emails or messages. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us.
12. Checkout and Store Data
12.1 What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
- Location, IP address and browser type: We’ll use this for purposes like estimating taxes and shipping.
- Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraud.
- Set up your account for our store.
- Comply with any legal obligations we have, such as calculating taxes.
- Improve our store offerings.
- Send you marketing messages, if you choose to receive them.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
12.2 Who on our team has access
Members of our team have access to the information you provide us. Both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
12.3 What we share with others
We may share personal information, where necessary, with service providers including Google Analytics, social networking platforms, payment providers, shipping and logistics partners, website hosting providers, and third-party content providers solely for the purposes described in this Privacy Policy.
13. Children's Privacy
Our Service is intended for use by individuals who are 13 years of age or older. We do not knowingly collect or solicit personal information from children under the age of 13. Although we may offer products intended for infants, babies, or children, our products and services are marketed to and purchased by parents, guardians, or other adults.
If we become aware that we have collected personal information from a child under the age of 13 without appropriate parental or legal guardian consent where required by applicable law, we will take reasonable steps to delete such information from our records.
If you believe that a child under the age of 13 has provided us with personal information, please contact us at [email protected] so that we can investigate and take appropriate action.
14. Account Deletion
You may request deletion of your Hamro Shringar account by emailing [email protected]. After verifying your request, we will delete or anonymize your personal information unless we are legally required to retain certain information, including order records, tax records, accounting records, fraud prevention records, or other information required by applicable law.
We aim to process verified account deletion requests within 30 days.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
When we make changes, we will post the updated Privacy Policy on this page and revise the Last Updated date at the top of this Privacy Policy. If the changes are significant, we may provide additional notice where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
Your continued use of our website after any changes become effective constitutes your acceptance of the updated Privacy Policy.
16. Privacy Complaints
If you have any questions, concerns, or complaints regarding how we collect, use, disclose, or protect your personal information, we encourage you to contact us first so that we can investigate and resolve the matter promptly.
We will make reasonable efforts to acknowledge your complaint and respond within 15 business days of receiving it. If additional time is required due to the complexity of the matter, we will inform you accordingly.
You may submit a privacy complaint using the contact details provided in the Contact Us section of this Privacy Policy.
17. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +977-9802075050
- Contact Page: Contact Us
- By Mail: Shringar Nepal Pvt. Ltd., Tara Marg-9, Sinamangal, Kathmandu 44600, Bagmati, Nepal
7. Sign in with Google and Facebook
To make signing in faster and more convenient, Hamro Shringar offers the option to sign in using your Google or Facebook account.
7.1 Information We Collect
When you choose Continue with Google or Continue with Facebook, we collect only the information you consent to share. Depending on the permissions you grant, this may include:
We do not receive or store your Google or Facebook password.
7.2 How We Use This Information
The information we receive is used only to:
We do not sell, rent, or trade your personal information to third parties.
7.3 Data Sharing
Information obtained through Google Sign-In or Facebook Login is used solely to authenticate your account and provide the requested services. It is shared only as described in the Who We Share Your Data With section of this Privacy Policy and is not used for advertising purposes without your consent.
7.4 Revoking Access
You may disconnect Hamro Shringar from your Google or Facebook account at any time by:
7.5 Facebook User Data Deletion Instructions
If you signed in using Facebook Login and wish to delete your associated data, you may:
7.6 Third-Party Privacy Policies
Your use of Google Sign-In and Facebook Login is also subject to the privacy policies of the respective providers:
By choosing to sign in with Google or Facebook, you consent to the collection and use of your information as described in this Privacy Policy for the purpose of authenticating your account and providing our services.
We never post to your Facebook account or Google account, access your contacts, or access information beyond the permissions you explicitly authorize.
We use Google Sign-In solely to authenticate your identity and simplify account access. We do not use Google account information for advertising purposes.